Refund policy

Return requests

Contact us within 7 calendar days after your order is delivered to request return authorization. Please contact us before sending anything back. We will provide the return address, a prepaid return label, and shipping instructions directly after authorizing the return.

Eligible items

An item must not have been opened, used, or tampered with after delivery. Partial bottles and decants are eligible for return when you provide clear fill-level evidence. We will inspect the returned item to verify its condition before approving a refund.

Return shipping

EMINENT LLC pays the return shipping cost for authorized returns. Original outbound shipping charges are not refunded for standard returns. This does not limit any rights or remedies that apply to damaged, defective, or incorrect orders under applicable law.

Exchanges

If you would like a different item, contact us first. If an exchange is approved, return the eligible item using the instructions we provide and place a separate purchase for the replacement item.

Refunds

After the returned package is delivered to us, we will inspect the item, notify you of our decision, and initiate any approved refund within 7 business days. For this policy, business days are Monday through Friday, excluding observed U.S. federal holidays. If delivery occurs on a business day, that day is day one; otherwise, day one is the next business day. Your bank or payment provider may take additional time to post the refund.

Orders placed before this policy takes effect

Orders placed before this policy is published remain subject to the return terms that applied when the order was placed.

Contact us

For return authorization or questions, contact EMINENT LLC at ianl@eminentfragrance.onmicrosoft.com or 540-684-0928.